Our Policy

(Orders & Processing Time):

Orders are processed after confirmation. Since our items are handmade, please allow sufficient time for creation before shipping. Processing times may vary depending on the product and order volume.

(Returns & Exchanges):

Due to the handmade nature of our products, returns and exchanges are not accepted unless the item arrives damaged or incorrect. If there is an issue with your order, please contact us within a specified time after delivery.

(Damaged or Incorrect Items):

If your item arrives damaged or you receive the wrong product, please contact us with clear photos and order details. We will do our best to resolve the issue promptly.

(Cancellations):

Orders can only be canceled within 3 days after placing the order, before production begins. Once work has started, cancellations are not possible.